After a recent trip to A&E I received a text asking for an indication of whether I would recommend the hospital services to my friends and family from a scale of ‘very likely’ to ‘never’. Well if they were gravely ill or hit by a bus I think I would
Any similar oddness out there in “how was my driving?’ land (does anyone ring up and comment on such bumper stickers?)
badartdog says
Some of us are old enough to remember John Major’s Cones Hotline.
But we probably don’t know what it was for.
ruff-diamond says
complaining about this sort of thing, probably:
http://i917.photobucket.com/albums/ad15/camplimp/cones_zpsumevugiz.jpg
Moose the Mooche says
In retrospect it’s surprising that Madonna didn’t use proper traffic cones as a tribute to Kraftwerk.
I realise I’m talking to myself.
Twang says
They had the same thing at Luton Airport after Security. Utterly bizzare. I don’t think they give a flying one for what their customers think, if they way they interact with you is anything to go by.
drneil says
Ah Luton Airport security. Lovely people. Stupid and deaf. “take your shoes of sir” then 3 seconds later: “take your shoes off sir” . “I am taking my shoes off but they are lace ups and I have to untie the laces!”
Next time I’m going through stark naked…
H.P. Saucecraft says
No such thing as Customer Service in Thailand. You bought it; it’s your fault.
Moose the Mooche says
This includes prostitutes, I suppose.
H.P. Saucecraft says
Ah. That’s all about customer service, Moose, as-you-well-know-and-don’t-play-the-innocent-with-me.
Moose the Mooche says
The words “You bought it, it’s your fault” were once said to me by a grumpy medic.
….such bruises…
Mousey says
Not so much a strange request but a recent happening – every time I fly Qantas – several times a year – I get an email almost immediately asking me to respond to a “How was Qantas” survey, to which my replies are almost always positive – yes the flight attendants were helpful, yes the plane arrived on time and so on.
However on a flight last week my video screen didn’t work probably so I was, ghast, forced to read my book instead of watching a crap movie on a tiny screen with bad sound. “Aha” I though, “I shall give these buggers a right bollocking on my “How Was Qantas” survey.” Not only that, but after I’d finished my Pavlova flavoured ice-cream dessert I idly looked on the bottom of the plastic container – well I’d finished me bloody book hadn’t I? – and read that it was 2 days past the Use By date. “Aha again” thought my vengeful mind, “more customer feedback coming your way you smug bastards”.
Well, of course, there has been no email so far asking for my valued opinion. I’m not holding my breath. Just as well I told the flight attendant on my way off the plane that the video screen in 7A was rooted.
garyjohn says
Flying on Jetstar, the Qantas cheaper (allegedly) version, I asked the attendant for a blanket due to the temp in the cabin dipping somewhere towards chilly. ‘Sorry, we don’t carry blankets’, said the ever smiling one. ‘But thanks for asking’.
mikethep says
BA fucked up my last booking from UK to Oz in ways too many and boring to go into. Nanoseconds after I’d finally sorted it all out, after hours on the phone spread over several days, I got an email asking me to rate my BA customer service experience. I got a lot of pleasured out of filling in that questionnaire, i can tell you, even though I know nobody will have acted on it, or possibly even read it.
Mike_H says
I did once call a “How’s My Driving?” number to complain, after being particularly viciously (and rather dangerously) cut-up by a van driver on the motorway. The number just rang and rang and nobody answered.
mikethep says
I once did the same, and the bloke at the other end said, ‘Right, that’s it, this has happened too often.’ He then called me back next day to say the guy had been fired. Wasn’t sure how I felt about that, but he did carve me and my family up in blinding rain on the Hammersmith Flyover.
Moose the Mooche says
The stickers need to be clearer then.
“Am I driving like a twat? Call this number and put me on the dole!”
Rob C says
For reasons of levels of disposable income, I often have to use Amazon, who ethically I dislike, but I have always found my dealings with the poor folks who have to work in their customer service department to be pleasant and very helpful, and so when I get an email requesting feedback from the individual concerned, I make it a point of principle to give them five stars and actually write a comment praising them. You’ve got to do your bit when you can.
Archie Valparaiso says
In my experience, Amazon is by far the best of the RCBBs (Rapacious Corporate Behemoth Bastards) when it comes to sorting out cock-ups swiftly and painlessly. I’ve only had to deal with them twice (itself an indication that their service works) and both times I hung up very pleasantly surprised at the “outcomes” and “solutions” they came up with. Tax arrangements notwithstanding, they’re hard to hate.
davebigpicture says
I’m growing to love Amazon (as you say, not for their business/tax arrangements) but for the fact that I can order something, usually hard to come by on the high street cables/adaptors and get them delivered to the newsagent round the corner from my warehouse to be collected at my convenience rather than wasting a day waiting for a courier. Other businesses are missing a trick there.
mutikonka says
Sounds like the implementation of the “friends and family test” being imposed on NHS providers. Jeremy Hunt once said something like – ‘we all want to have a doctor/hospital we would recommend to our friends and family’ . Fair enough – but this has now been turned into a box ticking exercise, in which the F&F test has become a performance indicator. The drive is on to get more testimonials to please the managers. It’s all part of the strategy to parcel up the NHS into commercial units that can sold off/ contracted out to Virgin Health etc.
Sniffity says
A short time ago, I called the council to let them know the lights on one section of the riverside cycling/walking track weren’t working.
Two days later I received a three page survey asking what I thought off the response I got…and a few days after that, a phone call from an outsourced survey company asking how I rated not only the original service, but the printed survey.
Dodger Lane says
Oh lord, this takes me back. When I was a Tour Manager, the clients had to fill in a questionnaire which our boss took very seriously. Some of them were unhinged; a couple who resented the fact that they had to share a bed, a couple who felt I was disrespectful towards the Royal family and then there were those who I thought I was a professor. It’s amazing how you could fool people. I did have a job once which involved replying to client complaints about their tour. We took a less than serious approach to this, it’s a wonder we held onto our jobs really.
These days, if I get good service, I will tell those concerned. I left all my travel doc in a cab once when going on holiday. Tg ta rede
Dodger Lane says
….CONTINUED (don’t know what happened there)…The cab driver found them, drove back home (where he found me, pissed off) and then took me back to the station. He got the tip to beat all tips which he initially refused, and then I wrote to the public carriage office who replied to day that it would be put in his file.
JQW says
A few years ago I attempted to purchase some electrical equipment from the website of a regional chain. Their credit card address verification code could not be persuaded to accept my address, no matter how I tried to enter it. The site finally came up with a page prompting me to call them by phone between two set hours the following day, which, due to my then workload, was impossible. I simply gave up, cancelled the order, and went elsewhere.
I had purchased many items in this way before, and had never had any issues with my address, so I presume this problem was simply down to faulty site coding. At the time the chain also handled on-line retail for several other stores, and I presumed that they knew what they were doing.
A few days later I received an E-mail from them asking me to fill in an online survey about my satisfaction with their service. Suffice to say I wasn’t very complimentary.