Just a quick post.
Has anybody used this site for tickets and if so did everything go ok?
Thanks in advance.
Viagogo
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Musings on the byways of popular culture
Musings on the byways of popular culture
Just a quick post.
Has anybody used this site for tickets and if so did everything go ok?
Thanks in advance.
You must be logged in to post a comment.
Not a fan. They are a re-sale site and the level of confidence is not what it should be as you can wait until the week of a gig to get to hear about your tickets.
They represent everything that is wrong with the ticketing industry around the world. They bought Stubhub in 2020 and both are now owned by Stubhub Holdings, based in Delaware, U.S.
The price paid for Stubhub by Eric Baker, the founder of Viagogo was over $4 billion. As you can see, secondary ticketing is a lucrative scam.
The list of problems that people have had with them is extensive:
Common Buyer Complaints:
Late Delivery: Tickets are frequently delivered only days or hours before an event, causing severe anxiety for travellers and attendees.
Invalid or Fake Tickets: Buyers occasionally arrive at venues only to find their tickets are duplicated, fake, or rejected by digital scanners.
High Markups and Fees: Resale prices often exceed face value significantly, compounded by heavy hidden service and delivery fees at checkout.
Incorrect Tickets: Customers sometimes receive tickets for the wrong date, venue, or an inferior seating tier compared to what they purchased.
Customer Service and Policy Limitations:
Unresponsive Support: Users on Quora widely agree that Viagogo’s customer service can be difficult to reach and slow to resolve critical event-day failures.
No Compensation for Travel: While the platform promises replacement tickets or refunds for invalid entry under their guarantee, they do not cover associated expenses like non-refundable hotels, flights, or travel.
Listing Practices: Consumer campaigners and regulators note that platforms like Viagogo struggle to prevent speculative listings where sellers offer tickets they do not yet possess.
Thanks for the feedback.
Ronnie Wood is playing at the O2 Forum on Friday. When tickets were first announced they were an extortionate £200 each. They’ve steadily dropped over the months and on ticketmaster are £117.
Came across some on viagogo for £67!!
That’s why I was asking about the legitimacy of the site.
I’m thinking of coming down but it would involve train fares and an overnight stay and I’d rather pay extra on ticketmaster if it means I get into the gig.
Don’t think I have used viagogo but have used Stubhub to buy and sell (at face value), that worked out fine and I got some of those tickets at bargain prices. Ticketmaster effectively tour their own tickets anyway these days, they are not the good guys
Should read Ticketmaster tout their own tickets or scalp as they say over here
I’d go if someone pays me £200, but no way if I’m only getting £67
Have you tried Twickets? A resale site set up by fans where you cannot sell over face value and tickets are regularly discounted, especially this close to the gig.
Have you had any luck with Twickets? I’ve twice tried to sell without getting a nibble. The last time I ticked the box for auto reduction as the date approached but it seems they can override this in the hope getting a better price, which I assume to mean more commission for them. Have to say that peed me off somewhat. I like their business model, and I could manually work round their price freeze but it seemed a bit unhelpful.
I’ve used twickets twice – once to buy and once to sell and both times worked really well. For the one where I bought it proved impossible to get in on time when an alert came up for some tickets, but I got one the day before the gig. Apparently, and not surprisingly, most tickets come up in the 48 hours before the concert and for a sellout show that’s when you’re most likely to get lucky. Always a risk you won’t of course.,
I got tickets for Abba Voyage through Twickets. We had to change our plans twice because of Covid, so I bought tickets 3 times and sold them twice. Worked fine for me
But apart from that they’re fine.
Personally I would pay extra and go with Ticketmaster. I have used Viagogo twice both for Springsteen gigs and each time I had worst possible seats and only got tickets two days before the gig. As Niall alluded to, way too much stress.
I have used them and got the tickets but not the most user friendly interface.
I would not use them again.
A friend received fake tickets via viagogo. Of course this was only discovered at the gig.
Had a bad experience some time ago and never used since. Assuming the comments on here are representative of most Viagogo customers – and why wouldn’t they be? – I’m amazed the business was worth as much as $4billion. You’d have thought their dreadful reputation would have seen them go bust years ago.
Thanks for the replies folks.
I’ve bought them through Ticketmaster.
Ticket already on my phone.
Roll on Friday!!