I had pre-ordered the Jimi Hendrix and Beatles box sets that were released last Friday from the tax dodgers over a month ago. Living in Singapore, I usually bank on a 1-2 week delivery time.
Come last Friday and then Saturday, neither had been despatched. Emails fired off with a (polite) rant informing them that one of the reasons I pre-ordered was to get ASAP and surely with a pre-order they should be able to plan their supply accordingly to ensure timely despatch etc etc.
The usual apologetic emails received very quickly informing me that it was being investigated and escalated at the fulfilment centre for immediate action. Come Sunday, still no despatch, so further (maybe a little less polite) emails sent. Promised it was being escalated and they would expedite shipment.
Finally received despatch notices for the Hendrix on Monday and the Beatles yesterday. Replied back thanking them but still questioning why a pre-order had been delayed.
i) The Hendrix boxset received today – a mere 2 days after despatch and way before the usual 1-2 weeks if this had shipped normally (I reckon they used Jeff Bezos private spaceship thingy)
ii) They gave me a £20 credit for the inconvenience caused.
If the Beatles shipping has been expedited as well, I may actually receive tomorrow! All in all, I would say a good result.
So any other examples of successful complaining……