I have a brand new Mac that I am about to throw out the fucking window. I turned it on on Friday and it didn’t recognise the Magic Mouse. I have charged the mouse up – it should be charged now but there is no way of knowing because it doesn’t light up when being charged.
When I turn the Mac on there is a black arrow on screen and no movement of the cursor or anything. I read in the booklet that pressing command,option’,escape key would get rid of the arrow – well they are lying scumbags. It is still there.
Anyone have any ideas before I do some damage?
Mac Help
by 17 Comments
If it’s brand new, Apple customer support is usually v good?
Steve, can I suggest you call the Apple help line?
I’ve used them on a number of occasions and have found that they are that rarity among customer service providers – people who know what they are talking about and actually provide you with some help.
To save you looking it up it’s 0800 107 6285.
Daft question, but is the mouse switched on? Little slider thing on the bottom needs to show green
This might help
Thanks @chiz but I can’t get anything on Mac screen and have charged mouse but screen is frozen with a black arrow.
Will call Apple helpline tomorrow.
Did you charge it from the Mac itself via USB ? – you need to connect first time via the USB cable to ‘pair’ the two.
My magic mouse is very flaky. It won’t work if a USB device is plugged in.
What’s a “magic mouse”? Bluetooth?
You’ve bought a brand new Mac and you want to use a Mouse? It’s like 1998?
Um… buy a Fiio?
Sorry…
Excuse the ignorance but what the fuck is a Filo?
You can tell from this that I am to technology what King Herod is to babies.
It’s my standard anti-Apple joke, a reposte to years of “just buy a Mac”.
Fiio is a brand of high-quality digital music player, a multiple of the quality at a fraction of the cost of an iPod.
It won’t be of any use to you, I am afraid.
Hey Steve, have you tried throwing the Mac “out the fucking window”? This will normally work BUT remember to wrap the Mac in plenty of that bubble thingy to prevent too much external damage. Oh, remember to open the window, your household insurance won`t cover you for wilful damage to the window.
The shortcut for this is Ctrl + Alt + DFNSTRATE
Any progress getting this sorted out, @SteveT, or did you follow the Baron’s sage advice?
Not yet @Carl. Tried calling yesterday from work but they wanted serial number which didn’t have to hand.
Will try again tonight.
You didn`t have the serial number? You didn`t buy the `Mac` from a Chinese eBay seller did you?
I had the misfortune to call our MIS support line this morning.
Me: “That intranet site was working when I went home yesterday, but it doesn’t this morning. Has something changed?”
Support: “Have you tried turning it off and on again?”