I`ve had a lot of issues with Amazon lately.
I try to buy from independent record stores but sometimes they cannot get what I want in stock and I buy lots of physical music and movie releases, therefore finances have to be considered.
Checking my card accounts over the weekend I discovered that I had been charged up front for 15, yes FIFTEEN pre-orders.
Not just that, they had charged me for the same order twice, on two cards. And not just that they had charged twice on two cards for three different items. And not just that they have charged me for an item I had cancelled and that was a pre-order!
So I contacted one of the card companies and raised a dispute over the double charges and the cancelled item. So I`m not worried the card company will sort that out.
The problem is Amazon Customer Services. I have attempted to resolve the charging for pre-orders, speaking to over 10 different Amazon Reps in India, South Africa and The Philippines. I`m not going to go into their explanations except to say it is a load of bollocks.
So has anyone had the same issue?
Does anyone know how I can actually speak to anyone from Amazon Customer Services here in the UK. Do you have any contact numbers? I`ve tried the numbers provided on the net, no joy. Thanks in advance.